aerith Platform Account Terms and Service Guidelines
Our aerith scope and access
On mobile we offer an experience that loads on Android via an install path or on iOS through a mobile browser flow; navigation and table streaming are mobile-first. We describe below how we handle accounts, payments and disputes so you know the steps when a table or market opens on a phone.
We set out what we do when someone registers, verifies identity, funds an account and asks for a withdrawal. Service available only where local law permits; we operate under those limits and may restrict access by geography.
We refer to markets we support — sports (Liga 1, Piala AFF), live-dealer tables (blackjack, roulette, baccarat), slots and esports — only to explain account and financial rules that apply across those products.
Account details on aerith
When you open an account with us we collect the information required to verify identity and to provide deposit and withdrawal services. We require a valid contact method and may ask for documents during verification. We review accounts before permitting deposits or withdrawals.
Account verification normally follows these steps. We check submitted documents, confirm ownership of the chosen payment method and record the verification outcome. Verification may take additional time during national holidays such as Idul Fitri or regional observances.
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Register
Provide contact details and choose a username.
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Verify
Upload documents and confirm payment method ownership.
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Fund
Choose from supported channels (local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment).
Deposits credited to an account must come from payment instruments registered in the same legal name used for verification. We reconcile incoming transfers and report any mismatches for manual review. If a deposit cannot be reconciled we hold the funds and contact the account holder for more information.
We may place holds or limits on newly verified accounts while the first withdrawal or large transactions are reviewed. Where required by applicable law we keep records and cooperate with lawful requests from authorities in the relevant jurisdiction.
Our aerith operational policy and dispute process
Withdrawals are processed after verification and compliance checks. We review documentation and transaction history before authorising outbound transfers. When we receive a withdrawal request we verify ownership of the destination account and the account status; processing times vary by payment rail and bank.
Bonus and promotional credits are governed by specific bonus terms we attach to each offer. Under our policy bonus credits may carry wagering conditions, expiry windows and contribution rules for markets such as live-dealer tables, slots and sportsbook markets including Liga 1 markets. We will publish those terms alongside the offer and apply them when credits are granted.
If you raise a dispute we undertake an internal review. We collect the transaction records, any relevant log files and communications. We aim to respond in a timely manner and will provide a summary of findings and the steps taken. If the dispute involves a payment from a bank or e-wallet we may require confirmation from that provider before final resolution.
Where a decision affects account status we notify the account holder by the registered contact method. We reserve the right to suspend accounts, limit features or close accounts when required for security, regulatory compliance or fraud prevention. We also publish a brief appeals route for decisions that affect withdrawals or account closure.
Jurisdiction notice: We make services available only where local law permits. If you access our service from a city such as SurabayaBandung or Medan you must comply with local rules and our verification requests.
Recap of key commitments
We maintain transaction logs, require identity verification, and use the named Indonesia-region payment options for deposits and withdrawals. We publish bonus terms per offer and manage disputes through an internal review process. Service availability follows local law.
- We log and review verification documents and transaction history.
- We process withdrawals after compliance checks and payment-provider confirmation.
- We attach and enforce bonus terms for promotions linked to markets like Piala AFF or Piala Indonesia.
For step-by-step help see our related guides on verification, deposits and withdrawals in the support section.