aerith Privacy Policy — How we collect and protect personal data

This page describes what we collect when you use aerith and how we keep that data protected …

We outline the personal and device data we process for account setup, deposits and withdrawals, live-dealer sessions, sportsbook markets and slot access. Our focus includes how we handle payment verification with local rails and how we share data with third-party processors where necessary.

We apply the same basic practice across connections from Jakarta, Surabaya and Bandung: ask only what we need, keep records for verification, and review retained files when local law or transaction review requires it.

Details for aerith data collection

We collect account identifiers that you provide when registering, including email, phone number and a display name. Our verification process may request identity documents and a selfie when you request withdrawal or complete KYC checks.

We collect transactional data for deposits and withdrawals, including payment method metadata when you use DANA, e-wallet, mobile banking, local payment, online payment or e-wallet, and bank routing details when you use mobile banking, local payment, online payment or e-wallet. Our payment integrations receive only the fields required to complete and reconcile the transaction.

Key takeaways

  • We collect identity, contact, device and transaction data.
  • Our processors include payment providers, KYC services and analytics.
  • We retain data only as needed for verification, compliance and dispute resolution.

We collect technical data about device, IP address and app version to maintain connections for live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger) and low-data mobile streaming. Our logs support troubleshooting for the app and for live-studio sessions.

We collect support interactions and chat transcripts when you contact our team about account verification or withdrawals. Our support reviews may reference transaction IDs, timestamps and attached documents.

  1. Register

    We record contact details and a chosen login method.

  2. Verify

    We request identity documents only when the account activity or withdrawal requires verification.

  3. Use payments

    We process payment metadata for reconciliation when you select local rails such as mobile banking or local payment

We include contextual links to event pages when relevant to transaction reviews, for example for Liga 1 and Piala AFF matches. Our incident review process may reference match identifiers and timestamps from a given event page such as Liga 1

Our servers may sit outside your jurisdiction for resilience and load distribution. We apply encryption and access controls to protect data in transit and at rest, and we restrict internal access to staff with a business need.

Policy for aerith data use and sharing

We use collected data to operate accounts, verify identity, process deposits and withdrawals, and maintain live-dealer and sportsbook services. Our use includes fraud prevention, dispute handling and regulatory compliance.

We share limited data with third-party processors when required to complete a transaction or verification. Our processors include payment gateways, identity verification vendors, live-studio operators and analytics providers. Our contracts require those processors to handle data according to our instructions and with appropriate safeguards.

We retain personal data according to transactional needs and applicable retention rules. Our retention periods vary by record type: transactional records are held for reconciliation and compliance, verification documents are retained for the period required by local law, and logs are rotated per operational policy.

We provide the following rights and processes at aerith:

We use cookies and similar local storage to maintain sessions, remember app preferences and support analytics. Our cookie behaviour supports the mobile experience for low-data streaming and quick table reconnects during live-dealer sessions.

We apply extra review during holidays and events such as Idul Fitri, Idul Adha and Imlek when transaction volume and support demand can increase. Our monitoring adjusts thresholds to reduce false positives during peak periods like Nyepi or major local competitions including Piala Indonesia.

We accept enquiries about privacy via our support channel. Our support team based in regional hubs will guide you through verification and withdrawal review steps. Our response includes identification of the required documents and an estimated timeframe for completion.

We recap our commitments: we collect what we need, we share only with contracted processors, and we keep records only as necessary for operations and compliance. Our policy is available from your account area and on public pages for Jakarta, Surabaya and Medan customers.

We reserve the right to update this policy; our latest version is posted on aerith and applies where local law permits.

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